Communication and Conflict Management

The Sector Security Communication and Conflict Management course has been developed so it can be delivered directly after the Door Supervision or Static & Patrol Security Guarding courses but candidates also have the option to attend it as a standalone course.

The one day course has been structured for those people who require a conflict management qualification as part of their SIA license application, or anyone whose role potentially takes them into conflict situations.

The course also meets SIA and NOCN training requirements to obtain the SIA front line door supervisor license.

  • Introduction to communication skills and conflict management
  • Self-awareness
  • Avoiding conflict
  • Effective communication and customer service skills
  • Recognising and diffusing conflict
  • Maintaining space
  • Defusing high risk conflict
  • Resolving conflict
  • Learning from conflict

 

On completion candidates will fully understand the purpose and principles of conflict management and how to assess ways of dealing with those risks.

 

 

accreditation_img.jpg